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FREQUENTLY ASKED QUESTIONS

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Osteopath at Work
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DO I NEED TO BE A PATIENT OF THE CROSSTOWN FAMILY HEALTH TEAM TO SEE YOU?

No. While many of our patients have their family doctor at Crosstown Family Health Team, we welcome all patients, including those from outside of the Family Health Team. We will send a consult note back to your family doctor so that we can better collaborate with them about your health care.

DO I NEED A DOCTOR’S REFERRAL TO SEE YOU?

Generally speaking, you do not need a referral to see a chiropractor as they are considered primary contact practitioners. However, some insurance companies require a referral from your physician before they will reimburse you for chiropractic services. Please consult your group benefits coordinator/policy to confirm if a physician's referral is needed.

WHAT IS YOUR NEW PATIENT PROCEDURE?

The initial chiropractic consultation may take 45-60 minutes, which allows time to get a better understanding of you and your pain. This includes obtaining your pain history, medical and social history, an orthopaedic and neurological examination, exercise prescription, and treatment. When you book your first appointment, we will email you intake forms and we ask that you complete the forms ahead of time so as not to delay your appointment. Of course, if you prefer to complete the forms in person, we will be happy to accommodate you.

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?

We offer direct billing for most insurance companies so if you have extended health benefits/insurance from your employer so that you don't have to pay the entire amount of the visit upfront - you just pay the difference! Alternatively, you can choose to pay upfront and we will provide you with a receipt that you can submit to your insurance company for reimbursement. We also bill directly for motor vehicle accident claims and WSIB claims. Please contact us for more details.

Don’t see your question or still have other queries? Get in touch for more information.

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